RETURN & REFUND TERMS

 

Eligibility: You have 5 calendar days from the date you received your item to request a return.

 

Condition: To be eligible for a return, Item(s) must be its original, unused purchase condition. Packaging of each item must be unopened and not defaced in any manner. Item(s) must be accompanied by a proof of purchase such as a receipt or tax invoice.

 

How to Return an Item

Request a Return: Contact our customer service team at returns@lookluxe.com or through WhatsApp support at +971505152263 within 5 days of receiving your item to initiate a return.

Return Authorization: Our team will provide you with detailed instructions on how to send back your item.

Shipping: Package the item securely, then our courier partner will collect the item from your location.

 

Refunds

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will process your refund to your original method of payment, or as Store Credit.

Processing Time: You will receive the credit within a certain number of days, depending on your payment provider’s policies.

 

Exchanges

If you need to exchange an item for the same product, contact us at returns@lookluxe.com or through WhatsApp support at +971505152263. Exchanges follow the same 5-day return window and conditions as returns.

 

Thank you for shopping with LOOK LUXE, We appreciate your business and are committed to providing you with the best customer service.